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Airline Reservation Agent ID - 10793

Airline Reservation Agent

Sterling Airways dba Aleutian Airways is led by respected and successful long time aviation professionals with strong financial backing. We seek an experienced Reservation Agent who wants to grow in and add excitement to their career. This role offers a unique opportunity to work in an aviation culture of respect, fun, and professionalism. We are setting a new standard in aviation with our guiding principles of safety, reliability, passion, professional excellence, integrity, and respect.

QUALIFICATIONS:

· Ability to communicate superbly in English

· Superior listening, verbal, and written communication skills

· Ability to enter data precisely

· Experience in customer service

· Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom)

· Technology savvy and have used technology in a professional setting

· Basic Alaska geography knowledge preferred

· Ability to work onsite and commute reliably

· Flexibility to work any day of the week including weekends, holidays and varied hours between 9am-11pm.

WHATS IN IT FOR YOU:

· Top pay with a stable and rapidly growing company that offers career growth

· Get in on the ground floor, enjoy the excitement, challenge, and rewards

· Love who you work with. We have a positive, fun, and professional culture with respect and the most experienced and knowledgeable Team Members

· Generous employer contribution to Medical insurance, dental, vision and supplemental benefits, company contribution to HSA, attractive PTO plan, flight and cargo benefits, 401K match program, tuition and flight training discount.

RESPONSIBLITIES:

This position will report to the Reservations Manager

· Answer incoming calls and emails in a prompt and friendly manner

· Assist customers with reservations (new, changes and refunds)

· Collect payment for reservations

· Think and react quickly with a sense of urgency to time-sensitive problem situations

· Remain calm during adverse conditions

· Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

· Learn and maneuver computerized reservations to help assist customers with questions and bookings.

· Provide conflict resolution with internal/external customer concerns and requests.

  • Maintain confidentiality for customers bookings and personal information.
  • Work with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
  • Provide legendary customer service and ensure that all decisions being made are with the customers and companies best interest in mind

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Pay commensurate with experience

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Shift:

  • 10 hour shift
  • Day shift
  • Morning shift

Application Question(s):

  • Do you have driver's license and reliable transportation? Can you commute daily to the office?
  • Why are you interested in this role and why are you a good fit?
  • Can you pass drug test and criminal record check?
  • Can you work 40 hours a week within the hours of 9am - 11pm Mon- Sun including holdidays? Yes or No. If you have any limitations list them here.

Experience:

  • reservations: 1 year (Preferred)

Work Location: In person

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